RoyaaMed ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and other relevant Australian privacy regulations. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our integrated scheduling management and telehealth software.

Information We Collect

We collect the following types of information:

Practitioner Information:

Personal details such as name, contact information, professional qualifications, and other credentials.
Login details, including usernames and passwords.

Patient Information:

Personal details including name, contact information, medical history, and treatment records.
Communication logs between patients and practitioners.

Usage Data:

Information about how you interact with our services, including usage logs and diagnostic data.

How We Use Your Information

We use your information for the following purposes:

Service Provision and Improvement:
To facilitate scheduling and telehealth consultations.
To enhance user experience and develop new features.
Communication:
To send updates, technical notices, and administrative messages.
To respond to inquiries and provide customer support.
Security:
To monitor and analyze usage for detecting and preventing fraudulent activities.
To protect the integrity of our systems and data.
Legal Compliance:
To comply with legal obligations and enforce our terms and conditions.

Disclosure of Your Information

We may disclose your information in the following situations:

Service Providers:
To third-party vendors who provide services on our behalf, such as data storage and processing.
Legal Requirements:
As required by law or in response to valid requests from public authorities, such as court orders.
Business Transfers:
In connection with a merger, acquisition, or sale of our business or assets.

Data Security

We take reasonable steps to protect your personal information, including:

Encryption: Data is encrypted during transmission and while stored.
Access Controls: Access to personal data is restricted to authorized personnel only.
Regular Audits: We conduct regular security audits and assessments.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Under Australian privacy laws, you have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request deletion of your personal data, subject to certain conditions.
Objection: You can object to the processing of your personal data under specific circumstances.
Data Portability: You can request the transfer of your data to another service provider where applicable.

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website. Your continued use of our services after any modifications signifies your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: support@royaamed.com

Address: RoyaaMed, 187 Coleman Parade, Victoria, Australia